Sales FAQs

  • About Your Order:

    Q: How can I check the status of my order?
    A: For a variety of reasons, you cannot currently check your order status online. Your best bet is to contact your distributor or representative directly. Next best, try our sales and support form
  • RoHS Compliance:

    Q: Where can I get a RoHS certificate or check on RoHS compliance?

    A: Each part’s RoHS and China RoHS compliance is listed on that part’s detail page. You can browse to the detail page from our products section. RoHS and China RoHS certificates are also available for download on those part detail pages or below.

    China RoHS Certificate (PDF 148KB)
    RoHS Certificate (PDF 108KB)

    Still need help? Try our sales and technical support form.

  • Documentation:

    Q: How do I get a data sheet or other documents?

    A: First, to find a document, try our documentation page.

    You might also like to know that our comprehensive data sheets are essentially design-in documents that provide virtually everything you’ll need for your design. Our technical notes address specific design issues, describe device functionality, or list steps for accomplishing a particular task. In fact, these documents are so specific, so precise, that in many cases they include confidential and proprietary information, so access requires a nondisclosure agreement (NDA).

    You can request an NDA from your distributor, representative, or via our sales and support form.

    If you already have an NDA, but are having trouble accessing a document, be sure you are logged on to aptina.com, or use our sales support form.